If you can’t download or update any apps, including free apps, and you see a message about billing or payment, learn what to do.
If you want to update apps, you can update them manually or turn on automatic updates. But if your app won't update or is interrupted while it's downloading, try these steps:
Connect to Wi-Fi
If you’re using cellular data or Wi-Fi and have issues with an app, try to connect to another Wi-Fi network. Learn how to connect to Wi-Fi on your iOS or iPadOS device, on your Mac, or on your Apple Watch.
To check your Wi-Fi connection, try streaming a video from the Internet to see if it loads quickly. Or contact your Internet provider for more help.
Pause and restart the app download
When you firmly press the app from the Home screen, you might see options to Resume Download, Pause Download, or Cancel Download. If the app download is paused, tap Resume Download. If it's stuck, tap Pause Download, then firmly press the app again and tap Resume Download.
Restart your device
If the app appears on your Home screen but is dim or has a white grid with gray lines on it, don't delete the app. Restart your device, then go to the App Store and redownload the app. Learn how to restart your iOS or iPadOS device, Apple Watch, or Apple TV.
If you delete an app, you might lose the content associated with it.
Get more help
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If you still have issues with apps on your device, contact Apple Support.
You can browse and buy apps in the App Store on your iPhone, iPad, iPod touch, on your Apple Watch, on your Mac, or on your Apple TV.
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Browse and buy
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To download and buy apps from the App Store, you need an Apple ID. Your Apple ID is the account that you use to access Apple services. If you use other Apple services like iCloud, sign in to the App Store with the same Apple ID. If you don't have an Apple ID, you can create one.
If you're in the App Store on any of your devices and see the download button near an app, you already bought or downloaded that app. When you tap or click the download button , the app downloads to your device again, but you are not charged again. You can also see a list of apps that you purchased and redownload them.
Learn what forms of payment you can use to buy apps and other content. You can also create an Apple ID without a payment method when you download a free app.
How to buy apps on your iPhone, iPad, or iPod touch
- Tap the App Store app on your Home screen.
- Browse or search for the app that you want to download, then tap the app.
- Tap the price or tap Get. You might need to sign in with your Apple ID.
If you find a game that says Arcade, subscribe to Apple Arcade to play the game.
After your app finishes downloading, you can move it to a different spot on your Home screen. Apps stay up-to-date by default, but you can learn more about updating apps.
Apps For Your Mac If You Have A Galaxy Phone
You can make additional purchases within some apps. If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they make in-app purchases. Learn more about in-app purchases.
If an app is sold with an iMessage app or sticker pack, you can open it in Messages.
How to buy apps on your Apple Watch
With watchOS 6, you can download apps directly from the App Store on your Apple Watch. You can also add apps to your Apple Watch from your iPhone.
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- Open the App Store app.
- Browse or search for the app that you want to download, then tap the app.
- Tap the price or tap Get. You might need to sign in with your Apple ID.
Apps stay up-to-date by default, but you can learn more about updating apps.
If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they download an app.
How to buy apps on your Mac
- Open the App Store.
- Browse or search for the app that you want to download. Apps for iPhone, iPad, and iPod touch don't always have a version for Mac.
- Click the app.
- Click the price, then click Buy App. If you don't see a price, click Get, then click Install App. You might need to sign in with your Apple ID. If you find a game that says Arcade, subscribe to Apple Arcade to play the game.
After your app finishes downloading, you can find it and keep it organized in Launchpad. Apps stay up-to-date by default, but you can learn more about updating apps.
You can make additional purchases within some apps. If you set up Family Sharing, you can use Ask to Buy so that kids must get permission before they make in-app purchases. Learn more about in-app purchases.
How to buy apps on your Apple TV
- Open the App Store on your Apple TV.
- Browse or search for the app that you want to download, then select the app.
- Select the price or select Get. You might need to sign in with your Apple ID.
If you find a game that says Arcade, subscribe to Apple Arcade to play the game.
After your app finishes downloading, you can move it around on your Home screen. Your apps will update automatically.
You can make additional purchases within some apps. You can use Restrictions to restrict, block, or allow in-app purchases. Learn more about in-app purchases.
The App Store isn’t available on Apple TV (3rd generation or earlier).
Get information about an app
If you want to know specific information about an app, like what languages the app is available in, the app’s file size, or its compatibility with other Apple devices, scroll to the bottom of an app’s page. You might be able to tap some sections to learn more.
You can also contact the app developer for help with an app's functionality.
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Get help with billing
- If you have an app charge that you don't recognize, check your previous purchase history. If you still don't recognize the charge, you can report a problem or contact Apple Support.
- For recurring charges from an in-app subscription, learn how to view, change, or cancel your subscription.
- Learn how to change, add, or remove your Apple ID payment information.
- If you can’t update your apps because your payment method is declined, update or change your payment method.
Learn more
- If your App Store is missing or you can't find it on your device, you might have parental controls turned on. For the Installing Apps setting, choose Allow.
- Learn what to do if an app unexpectedly quits, stops responding while installing, or won't open.
- Learn what to do if you can't download apps, or if apps get stuck.
- If you want to download apps that are larger than 200 MB over cellular, go to Settings > [your name] > iTunes & App Store, then tap App Downloads and choose the option that you want.
- If you bought part of an apps bundle, the price of the full apps bundle is reduced by the amount you already spent.